FAQ: My client has a new email address. Why does he still have to login to his portal with his old email, even though it’s been changed in PROMAS and HERO?
The email account is only used for verification during the account creation phase, so after the client’s logon account has been set up, the email address is simply the account username. If your owner wants to use their new email address as the account username, they simply create a new account and link their profile…