1. Log on to your HERO PM Control Panel and click on Configuration > Pay Charges. Select the billing option “Add recurring monthly auto-payment of $xx.xx”. Please be sure that the amount shown equals the amount of only one month’s fees. If it does not, you’ll need to first make a one-time payment before setting…
The email address username cannot be changed in the system, so if the owner has a new email address and their old email account is inaccessible, it is best for your owner to create a new logon account. Password reminders are sent to the email address username, so it’s important that the email address that…
Your company logo can be displayed on your online business card, property management directories, listings, reports, flyers, custom letters and photos. The logo must be in JPG or GIF file format and, for best display, the file size should be less than 25K and the image should be less than 250×250 pixels. (If you photo stamp…
We performed an upgrade to all member websites over the Thanksgiving weekend, which involved relocating websites to bigger, faster, newer and better servers. This also moved website servers out of the hurricane region, and upgraded everyone to the latest and greatest technology. Though we continuously upgrade our software and systems, this was a special sort…
If you have a PM Website, you can easily replace an existing document or file on your website, such as your 2012 Resident Handbook with your new 2013 Resident Handbook: Make sure the new file has the same format type (.pdf, .doc, .docx, etc.) as the outdated file on your website. (PDF files are generally recommended for…
A custom website is a great option if you would like a highly customized, professional look for your company website. There are three website design options that are available to members with an existing PM Website: 1) Website Conversion: Select the Website Conversion option when you have either an existing website and you want to retain…
The customizable online business card is configured in your Control Panel in Configuration > Company Info. HERO PM distributes your online business card to numerous websites where owners are looking for property managers, such as ResidentialPropertyManagers.com. Be sure your business card contains the following elements: A stunning logo Information about your company that inspires confidence Specialization information…
With HERO PM’s Text Response, you can add a text code to your yard signs, window displays, flyers and other printed marketing material. Then, when prospective tenants want information on the property, they text “rental” plus the code listed on your sign/flyer to 313131, and receive an immediate text response with the property’s basic details, the Leasing Agent’s…
Create a custom report header (and footer) in Configuration > RP Preferences > Custom Report Header (A, B or C). Configure up to three custom report headers (and footers) for the Available Listings and Inventory reports. Use the editing tools to customize the report by formatting your message, inserting links, adding images (like your company logo), or even…
If we manage your email, then you can view your email account usage by logging on to your Website Admin Panel and clicking on Email Accounts. If the account is full, the email meter will display a flashing red indicator bar. You can click on the red flashing bar for details on how to resolve…
