The
The mailbag has some great questions.
There are a couple of 2 minute articles to read.
There’s a deep dive video on all things maintenance, including work orders.
Enjoy, and have a fantastic Thanksgiving!
– The HERO PM Team
Did you know?
Work orders are only one component of the Harmony CMMS (Maintenance Management System). Other pieces include services agreements, automated routine maintenance schedules, appliance warranty tracking, key and access management, work requests, appointment confirmations, work permits, quote requests/competitive bidding (RFQ), job logs with GPS validation, checklists, vendor suitability with AI analysis, experience surveys, and inspections.
Community Mailbag
What should I do when a unit is covered by a home warranty?
Harmony makes this easy! The first step is to fill out the unit’s Home Warranty field, on the maintenance view.
If you’re responsible to track manufacturer or supplier warranties on things like appliances, you should already have these entered, with their coverage period, in the unit’s Appliances/Equipment section, which will flow through to any applicable work orders.
Then just set up the home warranty company as a vendor with a services agreement. If you have multiple units covered by the same provider, you can add them all, or you can individually add a ton of separate home warranty providers for different units.
When you create a work order, Harmony will prompt you to assign it to the specific home warranty provider, and all communications will go to them as outlined in their profile.
I require my vendors to submit photos of their repairs. Can this be done with Harmony?
Of course! When a vendor views a work order, they’ll see any photos and videos already attached by you, and submitted by the occupant in the work request.
When they complete the work order in their portal, they simply tap and snap to add their own photos or videos.
In Harmony, you see all of these, with an indicator showing you which photos and videos were provided by the vendor.
If I need a vendor to confirm they can do the work before we go any further, how do I do that in Harmony?
Quite simply, in fact. Enter the information and the deadline for the work, and set it to Vendor Notified.
Be sure your work order message template has vendor acceptance enabled. When they receive the email or text notification, they’ll click the acceptance link to review the details on your integrated website, and accept, decline, or request a change.
You get an alert, and can move forward. You control all the instructions and content of what’s sent to them in your templates, to ensure there’s always perfect clarity.
Featured Harmony U Article: Mission Accepted?
Have you ever assigned a work order to a vendor, then woke up at 3 o’clock the next morning wondering if they’ve received it and are going to do the work? You may have become one of those property managers who solves this conundrum by assigning the work order, then calling the vendor to let them know, leaving a voicemail, then sticking a post-it note to your monitor to remind you to check back in with the vendor. This is a lot of work to solve a simple problem.
Featured Harmony U Article: Where’s My Worker?
Maintenance management is a big part of Harmony, with dozens of different tools to simplify and streamline maintenance in your property management business. One oft-asked question is, “Where’s my worker?” FedEx knows where every truck is at all times. You have a similar strength when you require vendors to use your Harmony Job Log.
Featured Harmony U Video: Where can I find an overview of Maintenance?
