-
Understanding Horizon: Raising the Periscope
Every property management company has a blind spot. You know what you sent to the listing networks. You know what your website says. You do not know what an owner or a renter finds when they go looking, because nobody has been able to show you. That blind spot costs money in two places. Owners…
-
Understanding Harmony: Setting Up Shop on the Avenue
PM Avenue is the marketplace that connects property owners with local property managers. The best part for HERO PM members is the price. PM Avenue sends you free leads at no cost beyond the membership you already have. An owner finds your company in the directory, sends a direct request, and that lead comes straight…
-
Understanding Harmony: Becoming the Answer
The way people find a property manager is shifting fast. Five years ago, a prospect typed a query into Google and clicked one of the blue links at the top. Today, a growing share of them ask ChatGPT, Gemini, Claude, or Copilot a question and read the AI’s summary instead. Many never click anything at…
-
Understanding Harmony: Wrenching Order Out of Chaos
Property managers spend too much time playing phone tag scheduling maintenance. Harmony fixes that with flexible scheduling options built around how you, your vendors, and your occupants actually work. It starts with the work request. When an occupant requests work, they tell you how they want to handle access. They choose one of three options.…
-
HERO Hank Gets a New Brain
Your favorite AI guide just got smarter—and soon, you can give your clients the same advantage If you’ve been working with HERO Hank lately, you might have noticed something different. He’s still the same helpful AI agent guiding you through Harmony’s features, but his answers are sharper, more intuitive, and eerily accurate. That’s because HERO…
-
Understanding Harmony: The Portal to Freedom
As a property manager, it’s easy to get overwhelmed with transactions and interactions. Your role positions you between owners/investors, tenants/guests, and vendors – all the time. Each one has their own needs, and they’re relying on you to meet these needs. Harmony has you covered with portals. Portals are the extension of your staff and…
-
Understanding Harmony: Choose Your Own Payments
You’ve got to collect money from your occupants, and your occupants want to pay online. In some cases, your occupants want to automate this with a set-it-and-forget-it solution. For all this and more, HERO Harmony has you covered, and it’s better than what you’ll find anywhere else. When accepting online payments with Harmony, there’s no…
-
Understanding Harmony: Applicants, Apply!
Whether you have one rental unit or one million, you need to get quality, qualified tenants. It’s one thing all landlords and property managers need, over and over again. Harmony solves the problem of marketing your unit through its myriad vacancy management and marketing solutions. It also solves the problem of communicating with prospects, scheduling…
-
Understanding Harmony: Should I Pay or Should I Go?
In property management, there are times where we need specific approval from an owner or association before paying an invoice on their behalf. In other cases, we may require internal review of invoices before they can be paid. This may depend on who the invoice is for, what it’s for, or how much it’s for.…
-
Understanding Harmony: Extra! Extra!
Harmony covers a lot of options in your occupant agreements, like renting a storage space or garage along with a condo, adding a golf membership to a vacation reservation, or adding a paid reserved parking space to a rental. However, there are a lot of things you may provide outside the box, and Harmony has…
