As a property manager, your world is full of processes. There’s a process to market a property. There’s a process to move in a tenant. There’s a process to perform a repair. Almost everything you do invokes a process, and those processes have multiple steps that involve coordinating various pieces of information with different people, over a period of time.

HERO Harmony is the antidote to processing pain! Harmony provides a one-two punch to your predicament with two streamlining solutions: Wizards and Fusion Processes.

Wizards predict what’s next, and provide you with the screen you need for the next step, without having to ask for it. Instead of wandering around to find the next step (or missing it entirely), Wizards jump to it before you ask. They’re like your digital assistant who says, “Now that you’ve done that, you probably want to do this.”  Wizards leave you in control, while lighting the path for you.  They’re like your GPS that knows where you want to go, and provides the path to get there.

Fusion Processes, the Wizard’s cousin, are like an autopilot. Fusion Processes request the information necessary to get to the destination, and take you there. Complex, multi-part processes are taken care of in the background, always telling you what they’re doing, and always based on your configuration and input. You can sit back, relax, and get things done.

Let’s look at an example. The Fusion Process for a tenant move-out requires three clicks. With these three clicks, here’s what the autopilot is doing in the background (of course, always telling you what it’s doing, and always based on your input and configuration) to complete the entire process:

• Determines if lease-break fee applies, and charges it.
• Records keys/access devices (like garage door openers) returned – compared to issued, and charges the appropriate fees for missing devices.
• Displays move-out inspection and with damages, and charges the appropriate fees.
• Releases all prepaid rent and deposits.
• Moves all money into the client trust account, with a management company payout transfer check or memo.
• Stops automated future recurring charges.
• Pays outstanding charges.
• Sets lease as completed.
• Changes all tenants on the lease to past tenants.
• Updates tenant information to forwarding information provided.
• Cuts a disposition check.
• Returns the home to the market.

As you can see, this Fusion Process greatly simplifies and streamlines your involvement in a tenant move-out. HERO Harmony: Simple. Streamlined. Speedy.