Your favorite AI guide just got smarter—and soon, you can give your clients the same advantage
If you’ve been working with HERO Hank lately, you might have noticed something different. He’s still the same helpful AI agent guiding you through Harmony’s features, but his answers are sharper, more intuitive, and eerily accurate. That’s because HERO Hank just got a major upgrade—and the benefits go far beyond better responses.
What Changed?
We’ve rebuilt HERO Hank’s underlying AI technology from the ground up. While his friendly personality remains intact, the engine powering his responses now delivers:
- More intuitive answers that anticipate what you’re really asking, even when questions are complex or ambiguous
- Greater accuracy in addressing your specific Harmony SaaS workflows and use cases
- Faster learning from your interactions, making each conversation more productive than the last
- Contextual understanding that connects the dots between different features and your goals
Why We Made the Switch
Our goal has always been simple: make learning Harmony as effortless as possible. The previous technology served us well, but as your needs evolved and Harmony’s capabilities expanded, we needed an AI foundation that could keep pace.
The new technology doesn’t just answer questions—it understands intent. When you ask HERO Hank how to accomplish something, he can now walk you through multi-step processes, suggest alternative approaches you might not have considered, and explain the “why” behind Harmony’s features, not just the “how.”
What This Means for You
Shorter learning curves. New team members can get up to speed faster with an AI guide that explains concepts in plain language and adapts to their learning style.
Better problem-solving. Stuck on something? HERO Hank can now troubleshoot more effectively, understanding the context of your issue and offering solutions that actually work.
More productive conversations. Less time clarifying your questions, more time getting actionable answers that move your work forward.
Coming Soon: Your Own HERO
Here’s where it gets exciting. We’re not keeping this technology to ourselves.
Soon, you’ll be able to deploy your own AI agent—powered by the same advanced technology as HERO Hank—to serve your clients. With a customizable avatar and your own knowledge base, you can:
- Provide 24/7 support to your clientele (owners, tenants, guests, and association members) without expanding your team
- Share your expertise at scale by training the AI on your unique processes and best practices
- Enhance client satisfaction with instant, accurate answers to their questions
- Differentiate your service by offering cutting-edge AI assistance branded to your business
Imagine your clients getting the same intuitive, helpful experience you enjoy with HERO Hank—but tailored to your specific services, workflows, and knowledge.
The Future of Learning
HERO Hank’s new brain represents more than a technical upgrade. It’s a glimpse into how AI can transform the way we learn, work, and support each other. By making sophisticated AI assistance accessible to both you and your clients, we’re creating an ecosystem where knowledge flows freely and everyone gets the help they need, exactly when they need it.
Stay tuned for more details about bringing your own AI agent to life. In the meantime, give HERO Hank a try with your toughest Harmony questions. We think you’ll notice the difference.
Have feedback about HERO Hank’s upgrade? We’d love to hear from you. Reach out to share your experience.