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Understanding Harmony: Probing Property Performance
When managing property, there are two areas of performance you’re interested in: financial, and marketing. Financial performance is covered in other discussions of money reports, but for now we want to talk about how you know your properties are being seen by potential renters. HERO PM boasts the largest syndication and distribution system in the…
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Understanding Harmony: The Bank is Unbroken
Many are surprised to learn one of the first benefits of Harmony: the software cost doesn’t break the bank. The reason is simple. When HERO PM was started over 25 years ago, our foundational mission was to improve the lives of property managers. This continues to this day. This mission means we don’t work to…
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Understanding Harmony: Crossing the Channel
It’s a great day when someone finds you or your listings online and begins an interaction. So often, though, a person is not on your website when they discover you. They’re driving past one of your properties, or seeing a print ad somewhere, or doing something other than browsing the internet. In the olden days,…
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Understanding Harmony: Transitioning from Legacy
Many HERO PM members have been using a version of HERO Legacy that’s quite old, and are ready to transition their account to the latest edition of HERO Harmony. There are a few things you probably want to know as you make this change. In no particular order: Harmony is Modern Like Legacy, Harmony is…
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Understanding Harmony: Bill of Rights
Good landlords and property managers understand the value of their occupants, and treat them with the dignity and respect that they deserve. However, not all are good, and that’s where legislation shows up. One common piece of legislation we’ve seen popping up all over is often referred to as a “Tenants’ Bill of Rights”. Your…
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Understanding Harmony: Mission Accepted?
Have you ever assigned a work order to a vendor, then woke up at 3 o’clock the next morning wondering if they’ve received it and are going to do the work? You may have become one of those property managers who solves this conundrum by assigning the work order, then calling the vendor to let…
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Understanding Harmony: I’ll Be There For You
Whether it’s a property showing, a lease signing, a meeting with a prospective or current owner, a meeting with a vacating tenant, or meeting a vendor on-site to coordinate maintenance, a big chunk of your week can be taken up with appointments. To make these appointments go smoothly, you’ve probably found it beneficial to remind…
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Understanding Harmony: Lock it up, but don’t Throw Away the Key
Many property managers talk about “managing doors”. And what do doors have? Hinges, yes. But more importantly, keys. There are so many keys and access devices to manage. One for every home, at least. Plus the lockboxes, padlocks, garage doors, deadbolts…it goes on and on. And so many types: the old standard piece of metal…
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Understanding Harmony: May the Best Bid Win
Sometimes maintenance is simple. Sometimes it’s not. In a simple case, a tenant submits a Work Request with a nice explanation and video of their issue. You generate a Work Order, assign a vendor, and send out the system template email. The vendor completes the work, clicks the loginless link to report work is complete,…
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Understanding Harmony: An Excellent Experience
Many property managers find themselves “managing by squeaks”. It goes like this: wait for a squeaky wheel to squeak loudly enough, and then give it some grease. With enough experience, we discover that managing this way adds stress to our life. We train our owners, tenants, guests, and vendors that they have to annoy us…
