Have you ever assigned a work order to a vendor, then woke up at 3 o’clock the next morning wondering if they’ve received it and are going to do the work? You may have become one of those property managers who solves this conundrum by assigning the work order, then calling the vendor to let…
Whether it’s a property showing, a lease signing, a meeting with a prospective or current owner, a meeting with a vacating tenant, or meeting a vendor on-site to coordinate maintenance, a big chunk of your week can be taken up with appointments. To make these appointments go smoothly, you’ve probably found it beneficial to remind…
Many property managers talk about “managing doors”. And what do doors have? Hinges, yes. But more importantly, keys. There are so many keys and access devices to manage. One for every home, at least. Plus the lockboxes, padlocks, garage doors, deadbolts…it goes on and on. And so many types: the old standard piece of metal…
Sometimes maintenance is simple. Sometimes it’s not. In a simple case, a tenant submits a Work Request with a nice explanation and video of their issue. You generate a Work Order, assign a vendor, and send out the system template email. The vendor completes the work, clicks the loginless link to report work is complete,…
Many property managers find themselves “managing by squeaks”. It goes like this: wait for a squeaky wheel to squeak loudly enough, and then give it some grease. With enough experience, we discover that managing this way adds stress to our life. We train our owners, tenants, guests, and vendors that they have to annoy us…
We take the security of your Harmony account and data seriously. Statistically, your biggest security risk comes from poorly protected passwords (including sharing passwords, and using the same password across multiple sites), and shared user accounts. You should never allow two different people to share one user account. In Harmony, you can have as many…
Many of the units you manage may be related. Whether it be an apartment, townhome, or condo complex, or any other situation where units are similar, Harmony makes it easy to enter and update listing and unit information. If your units are standalone, like single-family homes, you can skip the property relationship and enter the…
Harmony’s communication (CRM) tools are powerful and fully integrated with every aspect of your property management software. We’ve previously covered how easy it is to automatically notify owners, tenants, and vendors of actions that occur on their account, like a new invoice or an upcoming inspection. When you communicate with someone you do business with,…
Pets and pet policies are a big part of your property management business, and Harmony helps you with this in a way no other software does. Your Standard Policies, Programs, & Disclosures give you a place to add a standard policy that applies to all units. Each listing allows you to specify the pets considered…
Keeping in contact with owners, tenants, and vendors is an essential element of keeping your business stable and growing. Harmony gives you all the tools to stay in communication with everyone you do business with. It’s easy to notify your owners, tenants, and vendors when something happens pertaining to them, and you can even make…
