Understanding Harmony: Do It Again (and again, and again)

Many of your units have recurring maintenance needs.

If you manage an apartment complex, you may find yourself replacing AC filters every 1-3 months. Condo managers may find themselves testing the fire suppression system quarterly. Managers of single-family homes may need to dispatch pool service each week.

No matter what your need for routine maintenance, Harmony has your solution.

For each listing, add routine maintenance items in the Maintenance view, in Appliances & Routine Maintenance. There are a number of pre-defined routine maintenance groups, like Safety Detector/Alarm or Lock/Access Control. There’s also a section for Other Items, where any routine maintenance can be added. Describe the item that needs routine maintenance, with its location. Indicate the last check/service, and the service interval. Service intervals can be any time period, from 1 week to 10 years.

When routine maintenance comes due, a work request is automatically added, and you’ll get an alert on your dashboard. Click or tap to assign the work and set the due date, and notify your vendor as necessary. When the work is complete, the last check/service date will automatically update, and you can relax until the next routine maintenance comes due.

Do you need to know when your vendor shows up to do the maintenance and when they’re done? As with all maintenance, routine maintenance offers the Job Log feature, so a vendor can indicate their arrival and departure by clicking or tapping the check-in/check-out of maintenance from the job site. This is logged in the workorder’s job log, which you can compare to the invoice if and when the vendor invoices for work. This also gives you the insight to answer the tenant call asking about the strange lady who’s knocking on their door asking to check their smoke alarm.

Do you have a multi-unit property that requires the same service interval on an item in all units? In the property’s Maintenance view, add the routine maintenance items and service intervals. Then, for each listing you add in the property, the maintenance items will be automatically added.

Do you have an idea on how Harmony could make your maintenance even easier? We’re all ears! While we feel that maintenance in HERO Harmony is borderline magic, it’s our mission to improve your life as much as possible when it comes to maintenance of the units you manage.

New 2017 Website Rapid Start Designs are Now Available

If you have been considering a new website, but aren’t sure what you want, HERO PM has two excellent routes for you:

Rapid Start Website

A Rapid Start provides you with a new website in days, rather than weeks or months. Choose from 10 different stunning designs, made specifically for property management, and “have a new website by the weekend”.

Our new-for-2017 designs are now available. Preview them at http://websitesv5.com/examples-of-rapid-start-hero-websites

Quick Delivery Custom Website

Quick Delivery Custom websites are websites that we’ve already designed for our QDC catalog, and it becomes unique to you once you purchase it. It will be different from every other property management company’s website, and still have the excellent design that comes with all of our custom websites. Preview the catalog of available quick delivery custom designs from the Orders page in your Control Panel.  Once you purchase your selection, it is removed from the catalog and becomes uniquely yours.

All Websites

Whether you choose a rapid or quick website, or you wish to go through the process of consultation and custom design, all HERO Websites have the full power of the complete website system. This gives you property management specific functionality, along with easy editing, excellent mobile optimization, awesome SEO, and everything all in one place. Nobody has built more property management websites, and nobody does it better! We’d love to help you get into a new website in 2017.

2016 System Upgrade

We have completed the bulk of the system and infrastructure upgrades that started on December 16th.

What was done?

There were three parts to the upgrade, completed in two phases:

  1. We upgraded almost half of our cloud servers to the latest and greatest machines with the latest stable versions of all security, application, and server software.
  2. We upgraded databases to a much faster, more scalable database engine.
  3. We moved core servers to the newest available facility within our cloud environment at IBM, which provides additional speed, fault tolerance, and manageability.

Why was this done?

When newer technology becomes available, we evaluate it to assess the benefit of upgrading, compared to the cost to you (primarily in terms of potential service disruption). We have some hard-and-fast rules on how old we will allow our technology to get before we replace it proactively, but usually there is a compelling case to upgrade sooner. In this case, we had the chance to take advantage of a number of benefits, all in a single upgrade window (minimum impact to our members). This was the biggest single upgrade we’ve undertaken since 2012.

Additionally, we are scaling up dramatically for the upcoming public release of HERO Harmony. Since Harmony includes accounting, CRM, and all of the other features of HERO PM, it requires a boatload of capacity to securely handle all of the transactions and messages that you deal with daily. This step allows us to smoothly jump a few rungs up the ladder, ensuring that your business can grow with us, or continue reliably and securely.

How did it all go?

All things considered, pretty good. We did have a couple of problems that deserve an apology:

  1. We were a little too ambitious on the configuration of the new database engine. This left some users with the inability to add new leases, reservations, workorders, and listings for a few hours until we could adjust the settings to exactly where they needed to be.
  2. Distributing the data over to new database/facility took longer than we planned for. Although the new database engine is blazing fast, the old one is not quite as amazing. We ran multiple tests and determined that we could get all of the data from the old to the new in plenty of time to ensure no disruption, but in real life, it didn’t work out as planned. This meant that it was still in process when users showed up for work Tuesday morning. The result was that we had to keep some systems on the old database engine for a part of the business day Tuesday. The impact to you was that things were slow – not what you want to see when returning to a wonderful new upgrade that is supposed to improve speed!

What still needs to happen?

We’re still doing some fine-tuning. There is nothing that we expect to impact users, and it will get even faster as we make a few minor adjustments.