In 2019, HERO Legacy was replaced by its vastly superior successor, HERO Harmony. HERO Legacy reaches absolute end of life on March 31st, 2024, and will no longer be available. Read on for more details on whether or not this impacts you, and how. Why the change? HERO PM’s Legacy suite of applications, including the…
HERO Harmony is the successor to HERO Legacy. It’s been in common use for 5 years, with resounding success. As of November 1st, 2023, most active Legacy users have upgraded their accounts to Harmony. HERO Harmony includes all the features of HERO Legacy, plus a ton more. Besides everything you’re used to, it contains full…
Do you wish that there was a training class for HERO PM that would let you get help with the parts of the system that are troubling you? Would you like to interact with other HERO PM users in the industry so that you could share best practices? You are in luck!! We are switching…
Navigating technology in a rapidly changing world can be challenging and overwhelming. Our goal at HERO PM is to help bring you valuable information and tools to help you run your business more efficiently, and stay relevant. As you know having a functional, user-friendly, and up-to-date website is a crucial aspect of running a property…
HERO PM is a company that has been built around understanding and meeting property managers’ needs. Ideas from our members are the driving force in our development, and your suggestions and ideas are what keep us ahead of the pack. By submitting your ideas and feature suggestions to the Idea Zone (in your Control Panel under Help…
If you’re uploading a photo to a listing, and do not see the Add Another Photo button or Save and Upload Photos button, then you’ve likely not entered text into the Description field. Enter text into the Description field, and these buttons will then appear. The description should accurately identify the room or feature displayed…
Microsoft introduced an update for all current versions of Internet Explorer in June of 2013. This was done in advance of their release of the upcoming Internet Explorer 11. Unfortunately, this interim release of Internet Explorer has some compatibility issues with various websites, so we suggest either using another browser such as Google Chrome or…
The email account is only used for verification during the account creation phase, so after the client’s logon account has been set up, the email address is simply the account username. If your owner wants to use their new email address as the account username, they simply create a new account and link their profile…
As a convenience to your office and owners, all workorders are stored for as long as you manage the unit, and forever if desired. To prevent accidentally deleting this history, all workorders, even completed ones, must be deleted to be able to mark a listing for deletion. You can search for a listing’s workorders in RP Management > Workorders…
When your domain is registered, an administrator is listed in the registration records. This is the only person who is authorized to make a change to your domain. Most change authorization is done by email, so it is extremely important to keep the administrator contact email address up-to-date. An invalid administrator email address can become…
