Author: nnn
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Understanding Harmony: Quick Access
Hunting and pecking is for chickens. You’re not a chicken, you’re a property manager! Don’t hunt around for the options you need in Harmony. When you see a favorite menu icon, click it to add it to your custom menu. It’s then available from the menu (hamburger) icon in the top left of your screen.…
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Understanding Harmony: Dress it Up
Did you know you can give Harmony a look that sparks joy when you pick it up? From your Settings, select Menu & Guides, then Theme & Background. Set the color scheme that looks best to you; experiment if you want. Set your preferred sound theme for alerts – click the sound icon to hear…
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Understanding Harmony: Let’s Agree
Whether you manage for yourself or others, lease to tenants, or have vendors provide service, everything you do as a property manager is governed by agreements. Every dollar that you collect and process, and every action that you take, is related to some form of agreement that you have with someone. Agreements are the backbone…
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HERO Harmony: What is CRM?
CRM stands for Customer Relationship Management. An expansion of letters doesn’t really help us understand its meaning. As a property manager, you have hundreds of communications that come in to you, and need to go out. People tell you things, they ask you things. Then you need to tell them things and ask them things. This occurs…
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HERO Harmony: Where is the money?
Trust accounting swings on a single hinge: where is the money? In the most simple trust accounting relationship, a tenant pays money to an owner. This is how basic trust accounting software works. This works well when you have one tenant in each property, each owner owns only one property, and each property has only…
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HERO Harmony: Introduction to Wizards and Fusion Processes
As a property manager, your world is full of processes. There’s a process to market a property. There’s a process to move in a tenant. There’s a process to perform a repair. Almost everything you do invokes a process, and those processes have multiple steps that involve coordinating various pieces of information with different people, over a period of time.…
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Don’t Get Left Behind: A Comprehensive Breakdown on Why You Should Upgrade Your Website
Navigating technology in a rapidly changing world can be challenging and overwhelming. Our goal at HERO PM is to help bring you valuable information and tools to help you run your business more efficiently, and stay relevant. As you know having a functional, user-friendly, and up-to-date website is a crucial aspect of running a property…
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New Accounting?… What about PROMAS?
Since we announced the news in October of our current development of a new web-based accounting software, we have heard one question repeatedly: “What about PROMAS?” In 2001, we rocked the industry with an idea that, at the time, most thought would never catch on. We were the first company to create portals for…
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7 Simple Tips to Becoming a “Less-Paper” Rental Office
Over 13 years ago, HERO PM introduced the concept of the “Less-Paper Property Management Office”. We realized that part of becoming a High Efficiency Rental Office involved reducing excess paper and creating a collaborative online environment for sharing information. Nowadays, everyone is talking about sustainability and doing our part to reduce waste and conserve resources…
