Understanding Harmony: The Complicated Owner

Do you remember when you had your first owner, they had one rental house, and life was incredibly simple?

Growth in property management usually involves some increase in complicated situations. Your owner may have bought a four-plex. Then she may have gone in 50-50 on a duplex with her mom. Then she joined with a group of other investors to buy a 16 unit building.

Harmony makes the complicated simple. The foundation of your relationship with an owner (or a group of owners) is a management agreement. Each management agreement can have as many units as you want. Each management agreement can have multiple owners. Each owner can have as many management agreements as you want. You simply set up the owner and unit once, then set up each management agreement to reflect your actual, real-life agreement.

This is where the power of Harmony comes in. Do you want to send a birthday email to an individual owner? Just select them and send it. Do you want to send an official notice to all the owners on the agreement? Just add it to the agreement and send. Do you want to see all transactions for an owner? View them. Want to show only the transactions for one of the management agreements they’re on? Select the agreement and you’re there. Generating a financial report for everything an owner is on? Simple. Or just for the units on a single management agreement, even when the owner is involved in multiple different partnerships? Also simple. And this owner can see everything they need in their portal, too.

Perhaps one of the owner’s units needs an air conditioner replaced, but the tenant hasn’t paid the rent and the reserve doesn’t cover it. If they’ve received the rent on another one of their units, it’s no problem paying the invoice – it’s no problem in trust accounting, and it’s no problem in Harmony.

Viewing, tracking, filtering, communicating, processing…it’s all simple in Harmony no matter how complicated your owner’s arrangement is.

What makes Harmony so powerful? In simple terms, where other property management software is flat, the underlying structure of Harmony is three-dimensional. It’s not just that we offer more features, it’s that the core structure is designed for the way property management actually functions. Two dimensional, flat structures work well in retail and most other product and service businesses, but they simply don’t work for the way that a property manager transacts and communicates with owners, tenants, vendors, and units.

You’ll see this throughout Harmony. Where other software re-labels flat software with property management terms, Harmony reflects your real experience as a property manager. You won’t find us calling a unit an “owner” or calling a tenant a “lease”; in Harmony a unit is a real unit, a tenant is a real tenant, an owner is a real owner, and a lease is an actual lease.

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