Maintenance management is a big part of Harmony, with dozens of different tools to simplify and streamline maintenance in your property management business. One oft-asked question is, “Where’s my worker?” FedEx knows where every truck is at all times. You have a similar strength when you require vendors to use your Harmony Job Log. When…
Rental applications are a big part of your property management business, and Harmony provides the most powerful rental application system available. When configuring your online application, you have the ability to add all the questions you want to ask, along with powerful options to provide on-screen question help, make an answer required, choose the available…
The Zillow Rental Network (including Trulia and Hotpads) has recently started charging per-listing fees for online rental listings in select states. HERO PM has been distributing your listings to Zillow since Day 1, but this change was unexpected and has an impact on our members. We recently provided a survey to better understand how you feel…
With so many of the people we do business with having a social media presence, it makes sense for us to be able to find people by social media contact when other contact methods fail. In Harmony, each person has a profile with 4 structured fields for phone contacts and 3 structured fields for email…
Keeping your ducks in a row is easy with Harmony. One powerful tool to help is the Concerns Report. You can run a concerns report on any owner, tenant, or vendor, or run it on all of them at once. The concerns report will show you everything that you might be concerned about for a…
Working with vendors is one of the most important components of property management. Harmony provides a ton of tools to effectively manage vendors and their work. One of these tools gives you a simple way to ensure vendors are compliant with your requirements, which may be laws or simply policies. For any vendor, you can…
When entering financial transactions, you’ll choose account codes for the transaction. Some people like to use numbers for these codes, while others prefer account descriptions. Harmony makes it easy to use either or both. You can either enter an account’s code, or its description, and it will pull up that account. If you usually use…
Charges and bills often recur every week or month. Harmony makes it easy to set up recurring financial transactions. When creating a management agreement, you may have management bills to the owner that recur on a schedule. A base management fee or administrative fee may be billed every month. An annual management fee or performance…
All of your units have appliances, and you’re often responsible for maintaining many of them. Some of them have warranties. It’s often your job to keep all of this straight. Harmony provides a simple solution for appliance maintenance. Start by recording your appliances in the unit’s Maintenance view, in Appliances & Routine Maintenance. You can…
Many of your units have recurring maintenance needs. If you manage an apartment complex, you may find yourself replacing AC filters every 1-3 months. Condo managers may find themselves testing the fire suppression system quarterly. Managers of single-family homes may need to dispatch pool service each week. No matter what your need for routine maintenance,…
