Have you ever assigned a work order to a vendor, then woke up at 3 o’clock the next morning wondering if they’ve received it and are going to do the work? You may have become one of those property managers who solves this conundrum by assigning the work order, then calling the vendor to let…
Many property managers talk about “managing doors”. And what do doors have? Hinges, yes. But more importantly, keys. There are so many keys and access devices to manage. One for every home, at least. Plus the lockboxes, padlocks, garage doors, deadbolts…it goes on and on. And so many types: the old standard piece of metal…
Sometimes maintenance is simple. Sometimes it’s not. In a simple case, a tenant submits a Work Request with a nice explanation and video of their issue. You generate a Work Order, assign a vendor, and send out the system template email. The vendor completes the work, clicks the loginless link to report work is complete,…
Many property managers find themselves “managing by squeaks”. It goes like this: wait for a squeaky wheel to squeak loudly enough, and then give it some grease. With enough experience, we discover that managing this way adds stress to our life. We train our owners, tenants, guests, and vendors that they have to annoy us…
Maintenance management is a big part of Harmony, with dozens of different tools to simplify and streamline maintenance in your property management business. One oft-asked question is, “Where’s my worker?” FedEx knows where every truck is at all times. You have a similar strength when you require vendors to use your Harmony Job Log. When…
Working with vendors is one of the most important components of property management. Harmony provides a ton of tools to effectively manage vendors and their work. One of these tools gives you a simple way to ensure vendors are compliant with your requirements, which may be laws or simply policies. For any vendor, you can…
All of your units have appliances, and you’re often responsible for maintaining many of them. Some of them have warranties. It’s often your job to keep all of this straight. Harmony provides a simple solution for appliance maintenance. Start by recording your appliances in the unit’s Maintenance view, in Appliances & Routine Maintenance. You can…
Many of your units have recurring maintenance needs. If you manage an apartment complex, you may find yourself replacing AC filters every 1-3 months. Condo managers may find themselves testing the fire suppression system quarterly. Managers of single-family homes may need to dispatch pool service each week. No matter what your need for routine maintenance,…
Accurate vendor repair estimates are essential for property management. Which vendor you select, what you say to owners, and when the work is done are all affected by the estimate. So how close are invoices/totals to estimates? Harmony makes it easy to see, at a glance. Simply run your Finished Maintenance report with detail. You…
When someone is asking for work to be done, they’ll normally submit a work request. From this request, you’ll create a work order that assigns a vendor, sets and tracks the stage of work, and sets the cost limit according to the management agreement. (You can always set a workorder as Client Approval Pending, which…
