You may have noticed that the map at the top of your listing page is gone. We know that there have been quite a few changes to the Internet lately, and it can drive someone mad trying to keep up with all of it! Google recently announced updates to their Google Maps Platform and you’ll need…
Do you wish that there was a training class for HERO PM that would let you get help with the parts of the system that are troubling you? Would you like to interact with other HERO PM users in the industry so that you could share best practices? You are in luck!! We are switching…
In early 2013, Craigslist started posting warnings about new posting rules. They determined that in certain categories, they would no longer permit stylized ad templates, including images. In late October, they imposed these restrictions on their real estate categories in most regions, and gave every indication this would be the new standard for all…
If you’re uploading a photo to a listing, and do not see the Add Another Photo button or Save and Upload Photos button, then you’ve likely not entered text into the Description field. Enter text into the Description field, and these buttons will then appear. The description should accurately identify the room or feature displayed…
Over 13 years ago, HERO PM introduced the concept of the “Less-Paper Property Management Office”. We realized that part of becoming a High Efficiency Rental Office involved reducing excess paper and creating a collaborative online environment for sharing information. Nowadays, everyone is talking about sustainability and doing our part to reduce waste and conserve resources…
Use the owner Marketing Report (requires RP Listings system) to easily and conveniently communicate your marketing strategies to property owners. It contains the activity that’s been generated on their property, and prospective tenant interest. Emailing this report regularly provides your owners the peace of mind that you’re working hard to get their property rented fast. The Marketing Report lists websites…
As a convenience to your office and owners, all workorders are stored for as long as you manage the unit, and forever if desired. To prevent accidentally deleting this history, all workorders, even completed ones, must be deleted to be able to mark a listing for deletion. You can search for a listing’s workorders in RP Management > Workorders…
Mobile marketing has become the new medium for reaching people on their smart phones and tablets. And it’s no wonder. For many of us, our smart phone is the first thing we reach for in the morning, and the last thing we put down at night. According to pewinternet.org, “Some 88% of U.S. adults own a cell…
QR (quick response) codes are one of the simplest ways to direct people to your business. With a QR code app scanner, any smart phone user can scan the QR image and be directed to relevant information, such as your available listings, a featured listing, any of your company webpages, a tracking webpage, an external webpage,…
As we approach 2013, many of us have already considered the goals (dare we say resolutions!) we’d like to accomplish in the New Year. Of course many of our goals are personal (lose those last 10 pounds, take an underwater basket weaving course, sail around the world, etc.). Many of us also set professional goals.…
