The RP Management system provides many tools and features to make your life easier, and your rental office efficient. One such tool is Online Portals, which allows you to provide clients secure online access to view statements, documents and activity, make online payments, submit online work requests (tenants), authorize work requests (owners) and more. There are many benefits to using…
Over 13 years ago, HERO PM introduced the concept of the “Less-Paper Property Management Office”. We realized that part of becoming a High Efficiency Rental Office involved reducing excess paper and creating a collaborative online environment for sharing information. Nowadays, everyone is talking about sustainability and doing our part to reduce waste and conserve resources…
The email account is only used for verification during the account creation phase, so after the client’s logon account has been set up, the email address is simply the account username. If your owner wants to use their new email address as the account username, they simply create a new account and link their profile…
Owner “Jones” has not received her statement in the mail. “Cindy” forgot to schedule the walk-through for a property. Tenant “Smith” called in a workorder yesterday that still needs to get processed. Do any of these sound familiar? It’s situations like these that can contribute to frustration in the workplace – for you, for your team and for…
You can batch upload basic listing information from PROMAS by following these steps: 1) Open PROMAS and synchronize profiles with HERO PM from the Mailings > Internet Publishing screen. If the Internet Publishing option has not been enabled, please contact PROMAS for more information. Note: Log on to PROMAS Central with the same logon that you…
