Owner “Jones” has not received her statement in the mail. “Cindy” forgot to schedule the walk-through for a property. Tenant “Smith” called in a workorder yesterday that still needs to get processed. Do any of these sound familiar? It’s situations like these that can contribute to frustration in the workplace – for you, for your team and for your clients. Often, however, they are symptoms of a larger workplace “flow” issue. And while a great deal of efficiency and productivity are a direct result of team performance, much can also be achieved with the right business tools. Having and using the right tools can make a huge impact on how your business runs, and how much work is required to make it run smoothly. Thankfully, HERO PM’s RP Management system is chock full of tools to help you run your business efficiently…keeping you, your team and your clients, happy.
The tools included in the RP Management system help you create a high-efficiency rental office and streamline office procedures. They are designed to help you manage your long-term rentals, and communicate effectively with your clients and your team. With the RP Management system, you don’t need to be in the office to upload statements and access client accounts. As long as you have an Internet connection, you can be anywhere in the world and still run your business. You can lookup client profiles, post statements, send messages, update your virtual boards, process rent payments and more, from anywhere you’re located.
Following are some of the tools included in the RP Management system:
Online Statements, Documents and Activity
It costs, on average, $5.80 to send out a paper statement. That figure takes into account paper, printer/copier, envelopes, stamps and mailing, staff time, etc. The RP Management system allows you to easily upload monthly client statements, activity and documents from PROMAS. Or you can add documents directly to your Control Panel and post them to your clients’ online accounts. Clients can opt in to receive a notification of a newly uploaded statement, and can logon to their online account anytime to view their current and past statements. Reducing real costs by dollars per owner each month adds up quickly!
Configure client (owner, tenant and vendor) portals with secure online access to view statements and activity, make online payments, send online work requests and more. Clients can directly access their online filing cabinet of documents and transaction history anytime, giving them answers to many of their questions without needing to contact you.
Create a custom online application in your Control Panel, and allow prospective tenants to conveniently submit an application through the detail view of an available listing (and pay their application fees online too). Submitted applications can be instantly screened in real-time by one of our participating screening providers. (requires RP Listings system)
Real-time Online Application Screening
We’ve partnered with TransUnion Credit Retriever, NTN, and LexisNexis to provide you with real-time online application screening. When a prospective tenant submits an online application, you can send the application to the screening provider directly from your Control Panel. The screening partner reviews the application and sends the screening results back to your Control Panel for processing and storage.
The HERO Payments system includes two payment solutions: the Standard payment solution, and the Pre-Authorized payment solution. Both solutions help you reduce delinquencies and collection challenges, as well as paper check processing time and cost!
The Standard payment solution allows tenants to setup automatic recurring payments for the entirety of their lease, without needing to log in to their account each month to process their payments. This solution costs 2.9% + $0.30 per transaction (per PayPal; payable by the property manager). With the Standard payment system, you can also allow tenants and guests to make one-time rent payments of their amount due, owners to pay one-time payments of any amount, and applicants to pay their online application fees. You can add a convenience fee for the use of the Standard payment solution, which is added to the tenant’s, owner’s or applicant’s amount due.
The Pre-Authorized payment solution allows tenants to setup pre-authorized payments for the entirety of their lease, for only $0.50 per transaction (per PayPal; payable by the property manager). Tenants will log in to their online account each month to quickly and easily process their payment. Or, with tenant’s permission, you can process their payment in your Control Panel directly, in RP Management > Payments > Process Pre-approved Payments. You can add a convenience fee for the use of the Pre-Authorized payment solution, which is added to the tenant’s amount due.
Configure online payments in your Control Panel, lookup payments, process payments, export payments to a PROMAS lockbox file and more, all through your RP Management system.
Easily process work requests in your Control Panel and track maintenance requests from start to completion with Online Workorders. Receive an online work request, view it in your Control Panel, convert it to a workorder, and email to a vendor. The vendor can view the workorder in their online account, and can send you updates as it’s completed. This tool helps streamline common office tasks, and saves you time and money!
Use Virtual Boards to track team tasks and projects online through your Control Panel, and access them when and where you need them.
Streamline messaging for statement notifications, document notifications and owner bulk email. Every outbound email sent from anywhere in the system is recorded, and you can view, search, re-send and archive messages.
Online Team Calendar
Authorize system users to add and view events on your online team calendar. Access the calendar anywhere, and keep your team apprised of schedules and events.
The RP Management tools help you create a truly efficient rental office. They provide you with cost and time savings, increased mobility, ease of communication, and even a competitive advantage over those who do not have online functionality. Owners who are tech-savvy, who want their information and money quickly, prefer the online system. Many tenants want the convenience of paying their rent online, submitting online work requests and having access to their documents and statements anytime. Sell these advantages to your prospective tenants and owners, and get a leg up on your competition!
If you do not currently benefit from the RP Management system, consider upgrading your package to include it! In your Control Panel, go to Configuration > Orders & Upgrades > Company Upgrade. If your package includes the RP Management system, but you don’t utilize all the tools offered in the system, we invite you to attend an RP Management webinar to learn more about the valuable tools that are available to you. Register for a webinar for any of your HERO PM systems in your Control Panel under Help > Register for Training.