Do you wish that there was a training class for HERO PM that would let you get help with the parts of the system that are troubling you? Would you like to interact with other HERO PM users in the industry so that you could share best practices? You are in luck!! We are switching…
Running a business takes a lot of effort, there are so many working parts that can make or break your success. HERO PM is dedicated to making the lives of property managers everywhere easier by offering user friendly solutions created solely with your property management business in mind. Using the right tools can make a…
The RP Management system provides many tools and features to make your life easier, and your rental office efficient. One such tool is Online Portals, which allows you to provide clients secure online access to view statements, documents and activity, make online payments, submit online work requests (tenants), authorize work requests (owners) and more. There are many benefits to using…
Over 13 years ago, HERO PM introduced the concept of the “Less-Paper Property Management Office”. We realized that part of becoming a High Efficiency Rental Office involved reducing excess paper and creating a collaborative online environment for sharing information. Nowadays, everyone is talking about sustainability and doing our part to reduce waste and conserve resources…
The email account is only used for verification during the account creation phase, so after the client’s logon account has been set up, the email address is simply the account username. If your owner wants to use their new email address as the account username, they simply create a new account and link their profile…
Owner “Jones” has not received her statement in the mail. “Cindy” forgot to schedule the walk-through for a property. Tenant “Smith” called in a workorder yesterday that still needs to get processed. Do any of these sound familiar? It’s situations like these that can contribute to frustration in the workplace – for you, for your team and for…
The HERO PM Online Workorders tool (included in your RP Management system) lets you easily track workorders from start to completion in your Control Panel, streamlining office procedures and helping to increase workflow efficiency. Tenants submit an online work request through their online portal, you view the work request in your Control Panel, and then generate a…
As we approach 2013, many of us have already considered the goals (dare we say resolutions!) we’d like to accomplish in the New Year. Of course many of our goals are personal (lose those last 10 pounds, take an underwater basket weaving course, sail around the world, etc.). Many of us also set professional goals.…
The HERO Payments system includes two payment solutions: the Standard payment solution, and the Pre-Authorized payment solution. This article specifically highlights the Pre-Authorized payment solution, its features, benefits and configuration. The Pre-Authorized payment solution allows tenants to authorize rental payments for the entirety of their lease for only $0.50 per transaction. Once tenants have pre-authorized their payments in their online…
We’ve all seen that companies who try to do everything, rarely do anything with excellence. HERO PM serves its members by partnering with companies who provide excellence in their area of focus – and integrates them into one easy-to-use package. Our strategic partnerships enable us to offer more features, tools and solutions that help our members focus their time and energy on what…
