HERO PM is a company that has been built around understanding and meeting property managers’ needs. Ideas from our members are the driving force in our development, and your suggestions and ideas are what keep us ahead of the pack. By submitting your ideas and feature suggestions to the Idea Zone (in your Control Panel under Help…
If you’re uploading a photo to a listing, and do not see the Add Another Photo button or Save and Upload Photos button, then you’ve likely not entered text into the Description field. Enter text into the Description field, and these buttons will then appear. The description should accurately identify the room or feature displayed…
Microsoft introduced an update for all current versions of Internet Explorer in June of 2013. This was done in advance of their release of the upcoming Internet Explorer 11. Unfortunately, this interim release of Internet Explorer has some compatibility issues with various websites, so we suggest either using another browser such as Google Chrome or…
Over 13 years ago, HERO PM introduced the concept of the “Less-Paper Property Management Office”. We realized that part of becoming a High Efficiency Rental Office involved reducing excess paper and creating a collaborative online environment for sharing information. Nowadays, everyone is talking about sustainability and doing our part to reduce waste and conserve resources…
Use the owner Marketing Report (requires RP Listings system) to easily and conveniently communicate your marketing strategies to property owners. It contains the activity that’s been generated on their property, and prospective tenant interest. Emailing this report regularly provides your owners the peace of mind that you’re working hard to get their property rented fast. The Marketing Report lists websites…
The email account is only used for verification during the account creation phase, so after the client’s logon account has been set up, the email address is simply the account username. If your owner wants to use their new email address as the account username, they simply create a new account and link their profile…
Dominic Arnold is a Property Manager at AZ Prime Property Management with Keller Williams Realty in the Phoenix, AZ area. We had the pleasure of interviewing Dominic this month for our Member Spotlight section, and find out what makes Dominic and his business successful! How did you get into property management? Dominic: My prior occupation before…
As a convenience to your office and owners, all workorders are stored for as long as you manage the unit, and forever if desired. To prevent accidentally deleting this history, all workorders, even completed ones, must be deleted to be able to mark a listing for deletion. You can search for a listing’s workorders in RP Management > Workorders…
Mobile marketing has become the new medium for reaching people on their smart phones and tablets. And it’s no wonder. For many of us, our smart phone is the first thing we reach for in the morning, and the last thing we put down at night. According to pewinternet.org, “Some 88% of U.S. adults own a cell…
QR (quick response) codes are one of the simplest ways to direct people to your business. With a QR code app scanner, any smart phone user can scan the QR image and be directed to relevant information, such as your available listings, a featured listing, any of your company webpages, a tracking webpage, an external webpage,…
