While talking to some of our members at the NARPM® convention, we found that a few people were unaware of all the features and tools available in their system package. So we thought we’d bring to light some handy features that you also may not know about…but will make you happy when you do! Many of…
If a client does not see an option to view their statement after successfully logging on to their online account, it can mean one of two things: 1) Their account authorizations have not been properly configured. There are three ways to configure authorizations: Individually: You can edit individual profiles through your RP Management > Owner/Tenant…
Clients can opt in for statement and document notifications through the Options tab in their online account. (For help creating and linking an account, see FAQ: How do my owners link their online accounts?) You can view whether an owner has opted in for notifications in the Online Configuration section of their profile (RP Management >…
Tools and recommendations for taking your leads and converting them to clients. At the listing appointment, the goal is to show owner prospects why you’re the best choice for their property management needs. Owners want to know how you’re going to help preserve their investment, maximize their cash flow, and communicate effectively with them. The property manager…
John Doe, a very busy professional, is searching for a rental property online. He’s narrowed down his search and found a beautiful home that would work perfectly for his family. He needs to make a decision quickly, so he decides to apply. Property Manager A requires John to pick up his application from their office and…
To upload statements, documents and activity from PROMAS, you will need to first make sure you’ve synced profiles in PROMAS to your Control Panel. Profiles must exist in your HERO PM Control Panel before you can post data to them. Once you sync profiles and publish statements, documents and activity, your clients will be able…
We recently attended NARPM®’s 23rd Annual Convention and Trade show in Dallas, Texas. The highlights included developing deeper relationships with many of our members, introducing some exciting new features, and of course we can’t forget…riding the bull. We were truly impressed at the event’s turnout. I guess it’s as they say…everything in Texas is bigger and…
HERO PM is proud to introduce our new online payment system, which encompasses both our Standard and Pre-Authorized payment solutions. With the Standard payment solution, tenants can setup automatic recurring payments for the entirety of their lease, without needing to log in to their account each month to process their payments. This solution costs 2.9% + $0.30…
What is the cloud? Ask 100 people, and you’ll get 101 answers. Basically the concept of cloud computing is that certain resources (like software and data) are accessed over a network, typically the Internet. Catch phrases like networked computing, file servers, web-based, application service providers, software as a service, and hosted databases are all terms…
After the owner has created and verified their account (either through the portal on your website, or MyRentalHome.com), they will link the profile that you’ve set up for them in your Control Panel. For owners to link their profile accounts, you will need to provide them with the following information contained in the Owner Letter that…
